ARB are a great company headed by Adrian Barker who was Head of Retail at Sense for many years before taking the brave step of starting his own recycling and re use company.
ARB service quite a number of Age UK shops and have done for some time, their prices are pleasingly above median market rates and their service at shop level is exemplary. The ARB drivers are very well presented and courteous towards shop staff and Volunteers and they always pay at the time and point of collection, which in the current market turmoil is very much appreciated.
To illustrate the service point recently at very short notice ARB bailed us out of a sticky situation and took on servicing the Isle of Wight shops as we parted company with the previous provider due to the constant price reductions they wished to impose and the final ultimatum by them of take the price or leave it, we left it! At that point ARB, despite then having no other customers on the Island, stepped in, for which we are hugely grateful.
I would have no hesitation in recommending their services to you.
Having been in this sector for over 12 years now, I have come across and used many Textiles Recyclers within the Charities I have worked for and managed and I have to say and in my personal opinion in this sector ARB recycling are the best at what they do. A lot of this is down to the fact that the owner, Adrian Barker has worked in this sector on the Retail side for many years in a Senior position. This gives Adrian a unique insight into the Charity Retailing sector and one in which he understands the needs of our charity much more succinctly than other textile recyclers. ARB not only offer us a competitive price but much more importantly, a first class service where nothing is too much trouble. I can’t recommend ARB highly enough.
ARB Provide a recycling partner rather than a “rag” merchant, their customer service is first class and they do want they say they are going to do with professionalism. There is no hard sell just a company that puts the interests of our charity at heart. Rather than just collect “rag” from shops, ARB are committed to discussing bespoke solutions to cater for our individual recycling needs to both grow our income and remove operational complexity. We highly recommend them.
We engaged ARB to service our shops in the South West and North West regions. Prices are competitive and service is great. The very nature of our business means that from time to time, there will be issues, but ARB use their best efforts to resolve them when they arise. The team are polite and helpful and the weekly reports are prompt and informative. I’d therefore be pleased to recommend ARB’s services.
Helpful, friendly and reliable offering a first class service which is unusual in the industry
We have dealt with ARB for a number of years now and we have found them to be most reliable.
The staff are always friendly, they pick up on time, they offer a fair price which I believe is more sustainable than inflated prices which cannot be maintained. Furthermore we never have to chase payments, they are always prompt and accurate.
I look forward to a happy working relationship for many years with Adrian Barker and his team at ARB Recycling.
We’ve used ARB since they first started and have always been happy with them and grown the quantity of shops they service for us. Their prices are always competitive and their service is exceptional. Nothing is ever too much trouble & it’s a real working partnership. We would recommend them to anyone
We have only recently moved to ARB – from the very start of the process everything was handled professionally with excellent communication throughout, nothing was a problem making you feel very valued as a customer. ARB are a very solution and customer focused business being open and transparent with their operation. The team at ARB are a delight to work with, have a great sense of humour and most importantly understand charities
St Peters Hospice have used ARB to collect from 23 shops since January 2016. Their service is exceptional , they have fabulous staff who are always polite and will do anything to help. Payment is prompt and any issues are resolved quickly and without fuss.
I have used ARB’s services for over 3 years both at a large and a small charity retailer and I have to say that their service is first class. Nothing is too much trouble and they always go the extra mile. Problems are fixed without hesitation and they foster a real partnership between themselves and the charity retailer. I highly recommend them.
Tonnes of Clothing collected per week.
Tonnes of Shoes collected per week.
Tonnes of Books collected per week.
Tonnes of Electricals & Bric-a-Brac collected per week.
Individual Collections carried out per week.
Journeys to the moon based on our yearly mileage (1,300,000 to be precise).
Tonnes of shoes delivered into West Africa each year.
Paid to Charities each year.
ARB is a large recycling company working with charities nationwide, operating from two large sites in North Kent and Worcester, with a number of sub sites.
Some of the reasons why you should consider using ARB for your recycling needs:
We are committed to working transparently and openly with all our clients and customers and the company is always grateful to accept feedback good and bad. ARB is proud of the service it delivers and at sector leading prices.