About Us

ARB endeavours to understand the challenges of operating a busy charity retail chain and the demands on individual charity shops. We believe that with collectively over 40 years of direct charity retailing experience within the company that ARB is uniquely positioned within the recycling sector to provide an excellent level of service and professionalism.

 

There are certain reasons why we believe you should think of using ARB for your recycling needs:

 

 

ARB collects from over 1200 shops, ranging from National Chains, to local Hospice Chains, through to individual charity shops. Weekly collections can be single, multiple as the need of a shop dictates and regular “Emergency” rounds are provided.

 

All methods of payment can be offered and full collection reconciliation information is provided accurately and promptly.

 

Our fleet of vans are either new or less than 3 years old and all tracked, with all vehicles and staff being clearly liveried. Tracking of vehicles ensures that swift changes and communication with shops is achieved and any issues known very quickly.

 

ARB offers sector leading prices, which are fully sustainable and based on careful business modelling and cost control. The ethos of the company is to have longevity of relationship with its clients and customers and with strong, transparent pricing and excellent service ARB rarely loses any clients.

 

ARB operates from 2 sites, namely Erith in North Kent and Worcester and is one of the largest “collector only” recycling companies in the UK.

Meet The Team

Adrian Barker

Managing Director

James Wiles

Operations Director

Altan Riccardo

Development Manager

 

 

Lauren Stevens

Customer Services & Logistics Manager

Nicki Ford

Accounts Manager

Tanya Beggs

Accounts

Matt Baldock

Operations Manager West

Dave Dowsett

Head Driver / Site Supervisor

Joseph Hatton

Senior Driver / Fleet

Paul Walker

Senior Driver / Training

Michael Northcott

Assistant Operations Manager West

Kofi Poku

Site Supervisor South

Lawrence Symmonds

Site Manager West

+40 Drivers

South West

ARB are a great company headed by Adrian Barker who was Head of Retail at Sense for many years before taking the brave step of starting his own recycling and re use company.

 

ARB service quite a number of Age UK shops and have done for some time, their prices are pleasingly above median market rates and their service at shop level is exemplary. The ARB drivers are very well ...

Steve Wooldridge - Head of Retail Operations, Age UK

Having been in this sector for over 12 years now, I have come across and used many Textiles Recyclers within the Charities I have worked for and managed and I have to say and in my personal opinion in this sector ARB recycling are the best at what they do. A lot of this is down to the fact that the owner, Adrian Barker has worked in this sector on the Retail side for many years in a Senior posi...

Alan D Haynes – CEO, All Aboard Charity Shops

ARB Provide a recycling partner rather than a “rag” merchant, their customer service is first class and they do want they say they are going to do with professionalism. There is no hard sell just a company that puts the interests of our charity at heart. Rather than just collect “rag” from shops, ARB are committed to discussing bespoke solutions to cater for our individual  recycling n...

Gary Pettit - Head of Income Generation Operations, Acorns Children's Hospice

We engaged ARB to service our shops in the South West and North West regions. Prices are competitive and service is great. The very nature of our business means that from time to time, there will be issues, but ARB use their best efforts to resolve them when they arise. The team are polite and helpful and the weekly reports are prompt and informative. I’d therefore be pleased to recommend ARB...

Paul Tate - New Business Manager, The Children's Society

Helpful, friendly and reliable offering a first class service which is unusual in the industry

...
Gary Tuhill - Trading Area Manager, Cancer Research UK

We have dealt with ARB for a number of years now and we have found them to be most reliable.

The staff are always friendly, they pick up on time, they offer a fair price which I believe is more sustainable than inflated prices which cannot be maintained. Furthermore we never have to chase payments, they are always prompt and accurate.

I look forward to a happy working relationship...

Dan Corns - Commercial Director, St Richard's Hospice

We’ve used ARB since they first started and have always been happy with them and grown the quantity of shops they service for us. Their prices are always competitive and their service is exceptional. Nothing is ever too much trouble & it’s a real working partnership. We would recommend them to anyone

 

 

...
John Canessa - Retail Director, Shaw Trust

We have only recently moved to ARB – from the very start of the process everything was handled professionally with excellent communication throughout, nothing was a problem making you feel very valued as a customer. ARB are a very solution and customer focused business being open and transparent with their operation. The team at ARB are a delight to work with, have a great sense of humour and...

Helen Hutter - Head of Retail, Hospiscare

St Peters Hospice have used ARB to collect from 23 shops since January 2016. Their service is exceptional , they have fabulous staff who are always polite and will do anything to help. Payment is prompt and any issues are resolved quickly and without fuss.

...
Sian Rees - Business Manager, St Peters Hospice

I have used ARB’s services for over 3 years both at a large and a small charity retailer and I have to say that their service is first class. Nothing is too much trouble and they always go the extra mile. Problems are fixed without hesitation and they foster a real partnership between themselves and the charity retailer. I highly recommend them.

 

 

David Brinson - Head of Retail, Royal Trinity Hospice
READ MORE TESTIMONIALS

Our Services

ARB is a large recycling company  working with charities nationwide, operating from two large sites in North Kent and Worcester, with a number of sub sites.

 

Some of the reasons why you should consider using ARB for your recycling needs:

 

  • Sector leading and sustainable prices
  • Single, multiple and emergency weekly collections
  • Payment at time of collection by card or cash
  • All vehicles are new or less than 3 years old, fully tracked with cameras and weighing scales on board.
  • All staff are experienced and fully liveried
READ MORE ABOUT OUR SERVICES

Our Clients

We are committed to working transparently and openly with all our clients and customers and the company is always grateful to accept feedback good and bad. ARB is proud of the service it delivers and at sector leading prices.

READ MORE ABOUT OUR CLIENTS